Privacy policy

BioHack Clinic Privacy Policy

Effective Date: 09/08/2024

At BioHack Clinic, we are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our telehealth services. By using our services, you consent to the practices described in this policy.

1. Information We Collect

a. Personal Information
When you use BioHack Clinic’s telehealth services, we may collect the following personal information:

Full name
Contact details (email address, phone number)
Date of birth
Gender
Address and location data (if relevant for legal purposes)
Payment information (handled securely by third-party payment processors)

b. Health Information
As part of providing healthcare services, we collect health-related data such as:

Medical history
Current health conditions
Medications
Allergies
Symptoms, test results, and diagnoses
Any other information relevant to your healthcare

c. Technical Data
We may also collect technical information about your use of our services, including:

IP address
Device and browser type
Log files and cookies (to ensure a secure and efficient telehealth experience)

2. How We Use Your Information

We collect and use your personal and health information for the following purposes:

To provide telehealth services: This includes medical consultations, diagnoses, treatments, and follow-up care.

To communicate with you: We use your contact information to send appointment reminders, health advice, or other necessary communications.

To improve our services: We may analyze non-identifiable data to improve our telehealth platform and clinical care.

To comply with legal requirements: Your data may be used to comply with relevant laws, including Lebanese law or other applicable healthcare regulations.

3. How We Share Your Information

a. With Healthcare Providers
We may share your personal and health information with authorized healthcare professionals within BioHack Clinic for the purpose of providing care.

b. With Third-Party Service Providers
BioHack Clinic may use third-party service providers to help us operate our telehealth platform, such as:

Payment processors (to handle secure transactions) IT service providers (to maintain the security and functionality of our platform) These providers are required to protect your data and can only use it for the services they provide on our behalf.

c. For Legal Compliance
We may disclose your information to government authorities, courts, or other third parties when required by law, such as in response to a court order, legal process, or to comply with regulatory obligations in Lebanon or other jurisdictions.

d. With Your Consent
We will not share your personal or health information with third parties for marketing or non-healthcare-related purposes without your explicit consent.

4. Data Security

We take the security of your personal and health information seriously. BioHack Clinic implements industry-standard security measures, including:

Encryption of all communications between you and our telehealth platform.
Access controls to limit the availability of your data to authorized personnel only.
Secure storage of your personal and health information in compliance with Lebanese Law No. 81 (Electronic Transactions and Personal Data Law) and relevant international standards such as HIPAA where applicable.

Despite our best efforts, no data transmission over the internet or electronic storage is completely secure. You use our services at your own risk, but we strive to protect your data to the highest standards.

5. Data Retention

BioHack Clinic will retain your personal and health information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including the provision of healthcare services, or as required by applicable law. Upon request, we will delete your personal data where required by law, unless we need to retain it for legitimate business or legal purposes.

6. Your Rights

Under Lebanese law and applicable international regulations, you have the following rights regarding your personal and health information:

• Right to Access: You can request access to the personal and health information we hold about you.
• Right to Rectification: You can request that we correct or update any inaccuracies in your information.
• Right to Deletion: In certain circumstances, you may request that we delete your personal and health information.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time; however, this may limit our ability to provide you with telehealth services.
• Right to Object to Processing: You have the right to object to the processing of your personal data for certain purposes, including marketing.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

7. Cookies and Tracking Technologies

BioHack Clinic may use cookies and similar tracking technologies to enhance your experience and ensure the functionality of our telehealth platform. Cookies are small data files that are placed on your device to help us remember your preferences and improve the service.

You can control cookies through your browser settings. Disabling cookies may affect your ability to use some features of our telehealth platform.

8. International Data Transfers

If you are accessing our telehealth services from outside Lebanon, please be aware that your personal and health information may be transferred to, stored, and processed in Lebanon or other jurisdictions where our service providers operate. We will ensure that appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

9. Changes to this Privacy Policy

BioHack Clinic reserves the right to amend this Privacy Policy at any time. Any changes will be communicated to you through updates on our website or by other means. Your continued use of our telehealth services after changes to this policy indicates your acceptance of the updated terms.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

BioHack Clinic
[email protected]
+961 3 335 394

 
By using BioHack Clinic’s telehealth services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your personal and health information as described herein.